Synchrony Financial, the patron monetary offerings organization previously recognised as GE Capital Retail Finance has introduced that it has been re-certified as a 2015 Customer Service Center of Excellence from BenchmarkPortal, LLC. Awarded to the pinnacle 10 percentage of all name facilities audited, the designation applies to all Synchrony Financial name core areas worldwide, recognizing the company for excessive client satisfaction, and different effectiveness and effectivity metrics that surpass enterprise averages.
The re-certification follows preliminary certification for 2014, and the naming remaining yr of Synchrony Financial as the winner of BenchmarkPortal’s “Top a hundred Call Centers Contest” in the Large Center (250+ Agents) category.
“Earning certification for a 2d consecutive 12 months truely validates our work in purchaser provider and support,” stated Kurt Grossheim, chief running officer of Synchrony Financial. “These awards understand the essential fee of the customer-focused trip we carry to our companions and their customers.”
BenchmarkPortal audited Synchrony Financial’s name core metrics and processes, evaluating vital KPIs with high-quality practices information from heaps of contact centers. The unique certification technique is metrics-driven and assesses name facilities in opposition to goal and quantitative statistics for effectivity and effectiveness.
“The certification of Synchrony Financial is a direct end result of its leadership’s dedication to balancing not pricey carrier options with best-in-class provider performance,” stated Bruce Belfiore, CEO of BenchmarkPortal. “It is an fulfillment of distinction.”