The next important step in hiring the best people for your organization is the interview. While I won’t go into detail here, remember it is critical that everyone involved in your recruiting and interview process understands the important legal considerations relative to the hiring process. You need to ensure a fair and consistent process that […]
Employee attrition has been identified as a significant driver in the cost of customer churn. The quantifiable costs associated with hiring and training your people, along with the value of proficiency that comes with experience and tenure, can have a serious impact on your organization’s bottom line. It’s important to know your organization’s attrition rate, […]