NEARSHORE

Federal Government Agency Wins Call Center Customer Service Award For Pre-Employment Screening Technology

The U.S. Department of Transportation Federal Motor Carrier Safety Administration (FMCSA) acquired a bronze Stevie Award ultimate week for the “Best Use of Technology in Customer Service.” The award acknowledges the advances made in name center-related technology, mainly the Pre-Employment Screening Program (PSP). PSP offers trucking firms, bus companies, and even the character drivers, immediately […]

NEARSHORE

Synchrony Financial Recognized as Customer Service Center of Excellence

Synchrony Financial, the patron monetary offerings organization previously recognised as GE Capital Retail Finance has introduced that it has been re-certified as a 2015 Customer Service Center of Excellence from BenchmarkPortal, LLC. Awarded to the pinnacle 10 percentage of all name facilities audited, the designation applies to all Synchrony Financial name core areas worldwide, recognizing […]

TACTICS & OPERATIONS

Aetna Insurance Discusses Award Winning Multicultural Customer Service

Running contact facilities is now not easy. Add to the present challenges the mission to help your customers in a couple of languages, and in occasionally complicated problem matter. Some businesses have figured out the keys to success though. The insurance plan large Aetna is one such example, having gained this year’s 2015 “Best Multi-Lingual […]

8×8 Debuts Single-Platform Cloud Global Contact Center Platform With Local Connectivity And Integrated Translation

EXPERT EDGE

The Interview: Staffing Success — Hire the right people…and then keep them!

The next important step in hiring the best people for your organization is the interview. While I won’t go into detail here, remember it is critical that everyone involved in your recruiting and interview process understands the important legal considerations relative to the hiring process.   You need to ensure a fair and consistent process that […]

Retention – Hire The Right People – And Then Keep Them!

DEALS

How to Earn Money Online: 19 Actual Ways That Work

1. Start Dropshipping Let us begin our listing off with a few of the most well-known methods of earning money on the web. With success stories regarding the way a entrepreneur created $6,667 in eight months or the way the shop owner made six figures selling only 1 product, there is lots of evidence that […]

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DEALS

How to Earn Money Online: 19 Actual Ways That Work

1. Start Dropshipping Let us begin our listing off with a few of the most well-known methods of earning money on the web. With success stories regarding the way a entrepreneur created $6,667 in eight months or the way the shop owner made six figures selling only 1 product, there is lots of evidence that […]

TACTICS & OPERATIONS

Aetna Insurance Discusses Award Winning Multicultural Customer Service

Running contact facilities is now not easy. Add to the present challenges the mission to help your customers in a couple of languages, and in occasionally complicated problem matter. Some businesses have figured out the keys to success though. The insurance plan large Aetna is one such example, having gained this year’s 2015 “Best Multi-Lingual […]

TACTICS & OPERATIONS

8×8 Debuts Single-Platform Cloud Global Contact Center Platform With Local Connectivity And Integrated Translation

Cloud-based unified communications and contact core options issuer 8×8, Inc. (NASDAQ:EGHT), remaining week introduced the launch of 8×8 Virtual Contact Center (VCC) Global. VCC Global is the first cloud-based contact core answer designed to join an organization’s global retailers over a single platform with built-in presence, multi-lingual chat with automated translation, name routing, reporting and […]

STRATEGY & TRENDS

What Travel Sites Need To Know About Their Customers?

People reserving journeys on line focal point their eyes on most inexpensive flight options, and they do no longer trouble a lot about the airline and the hotel, in accordance to Boxever survey. The survey has published for the first time that vacationers spend weeks gaining knowledge of and thinking about their tour alternatives earlier […]